User Credits

This is one of the most important Staff screens. It lists each user plus how much credit they currently have, how many current affiliates they have signed up and whether on not they are an account manager.

It also allows you to change their credit by adding or removing it, set their discount rate and manage their dependent users - that is, anyone who belongs to their account group.

Add Credit

The Add Credit screen is for making manual adjustments to your users' credit levels. You can add or remove minutes, tickets or packages from here. You can also set a price which will appear on their account history, in case you have received a payment outside the   SupportPay system.

Pay Live Support

In addition to regular support tickets,   SupportPay allows you to charge for Live Support. There's no need to manually create a ticket and then fill in the call details and durations. Live Support is billed entirely separately.

As with the closure of a ticket, you can leave the accounting to the automatic payment system or choose to deduct payment for Live Support calls yourself. This lets you change the billable time to suit your needs.

Staff View of Credit History

Your staff can, of course, view a client's entire history of payments and use of credits.

Staff Tickets Pending

A list of open tickets, similar to the existing screen, but also showing each user's current credit rating.

Staff List of Managed Clients

A list of dependents of a particular client, available from the Staff "User Credits" screen. From here you can add or remove dependents on behalf of the manager.

User Widgets

Very simply, this is the new front page with three additional widgets visible. Two are always there, allowing your clients to see what they have paid for and where their credit has been used. The third is only visible to Account Managers.

A User Account Manager is designated by your Staff with a single click. After this, they can manage their own list of friends, family or colleagues for whom they are willing to pay bills. For example, one person at a company would be responsible for paying the bills of all of their department.

One more widget can appear, showing that an Account Manager has offered to pay your bills. You then have the choice of whether or not to accept that offer.

Payment History

This is an important screen, showing lots of different things. First is the user's current credit. If this user had an Account Manager, their credit would automatically be added to the totals here. Next is a standard grid showing the most recent payments made by this user; in this case, one from PayPal and two payments and refunds from 2Checkout.

Next is a small control with dates, which allow a client to print their own account statements at any time. After that, the purchase buttons (which can, of course, be customised), and a link to the Affiliate control page.

Paid Ticket History

The other side of the billing system is the list of payments from the account. This page, like the Payment History page, has the client's credit along with the purchase buttons and affiliate page link.

The grid on this page shows any changes to the credit level of the account. This might be automatic payments for closed tickets or Live Support, or manual adjustments made by your staff. Any tickets or Live Support calls can be viewed by clicking the 'Subject' link.

Affiliate Details

One of the more advanced client pages allows people to add a small section of HTML to their own websites which will allow them to sign up affiliates. Affiliates earn their 'parents' extra credit. You can control the percentage they earn as well as the length of the bonus period. You can easily change the image by simply replacing it on your server.

Account Management

Another advanced page, this allows your user account managers to control who is a member of their account. They can send an email inviting someone to join whether or not the invitee is already one of your clients. They can choose to accept or deny the offer, and can remove themselves from their Account Manager's control at any time.

View Chat

In the standard Fusion system, there is no way for a client to review old Live Support sessions even though they are stored. This new page, linked from the Payment pages, allows a client to review their old Live Support sessions.

Screenshots

Here are some shots of   SupportPay for Fusion in action to give you an idea of what it can do.