Recurring Billing

With PayPal as your payment provider, you can set up recurring billing agreements with your customers. You define the amount, how often, and what is provided and PayPal will automatically send payments through. Coupled with   SupportPay's Packages system, this gives you a set-and-forget way of providing monthly fixed-limit support agreements.

Integrate with WHMCS

If you also use WHMCS, you can bring package definitions across to SupportPay automatically as well as passing billing information back to WHMCS for handling. You can control which system takes payments for support, or even use both. Instant billing can be set up to use WHMCS to invoice your customers for all their support tickets, charged on a per-minute or per-ticket basis. Invoiced billing can send daily, weekly or monthly bills to WHMCS for inclusion on a customer's normal invoices.

Comments on a customer in WHMCS are brought into Fusion each time they log in. WHMCS Company details are also used to set Fusion Organization membership, allowing you to easily set up organisation-level billing, including itemised billing, for company support accounts.

Tax Calculations

You can set a tax rate to be applied to all your sales, using two different methods. First, you can add a percentage amount to each sale as you normally would. Second, you can tell SupportPay to work out the base price of a sale such that after tax is applied, the total comes to the cost you have given. Tax values given by Payment Providers are also recorded, so you can include this in your reporting.

Simple Installation

Unlike some other modules,   SupportPay requires only minimal changes to your Kayako installation. You need to add one line of text your configuration file. No hacking around with Kayako's internals, no changes to javascript, no changes to templates, no restrictions on not having any other modules, no overwriting Kayako files with modified versions, no unauthorised alterations to Kayako's database tables. This means you can upgrade Kayako any time you like without having to worry about breaking   SupportPay - and vice-versa.

All Payments are Automatic

All your staff have to do to take payment is close a ticket, exactly the same as you do right now. Provided that the customer has any credit, you'll be paid within a few minutes. Of course, you can always take payment immediately if you want, and your staff still have the choice of whether to work on a ticket even if the client has no credit.

Sell 'Minutes', 'Tickets' or 'Packages'

You can choose whether you want to sell your time in 'minutes', 'tickets' or 'packages'. Or even a combination of them all. 'Minutes' take payment according to the amount of billable time you record on a ticket. 'Tickets' are all-inclusive payment; one 'ticket' credit pays for an entire ticket, no matter how much billable time went into it.

'Packages' are combinations of 'minutes' and 'tickets', sold for a fixed price. You create Packages when you want, costing what you want, containing however many Minutes or Tickets you want. You can create time-limited packages which are only on sale between dates you specify, packages which remove unused contents after so many days, or packages which are added for free to any new client. Or any combination of all these options.

Clients can be their own Account Managers

Handle company (or family) accounts easily by making a customer into their own Account Manager. They control who their members are, can send invitations or remove members at any time and can see all their members' tickets. The account manager buys credit for all their account members to use.

Alternatively, you can use Fusion's "Organizations" if you already use them. One account is nominated as supplying the credit for the Organization.

VirtueMart Integration

If you use the popular Joomla and Virtuemart combination, you can sell SupportPay Packages from your VirtueMart shop. If the buyer doesn't have a Kayako account, they will be registered and any relevant VirtueMart purchases will be added.

Secure Password Storage

Unlike some other modules,   SupportPay doesn't store your Merchant account passwords in plain-text in the database. Plain-text database entries are potentially readable by anyone with database access. People like your staff, your clients and anyone else on the web with a bit of hacking knowledge.

We encrypt all your financial passwords so that even someone with access to your Admin Settings screen can't just "View Source" and read them. Of course nothing is completely uncrackable but that's no reason to leave your secrets lying around in the open.

Built-in Reporting

There are a choice of new reports supplied with   SupportPay which you can run any time you choose. More reports are being added as people request them, so do let us know what you need. Each report can be saved to a CSV file, ready for importing into Excel, Sage or most other accounting packages.

Statements

Your customers can see their full credit and purchase history anytime they choose. They can select individual items or any calendar period and print a statement for their own records.

Migrate from TicketPay

If you're using TicketPay now,   SupportPay will copy all of your existing payment history across without changing a single line of your TicketPay data. All payments, all customer history, all TicketPay packages are brought across and are ready to use immediately.